Privacy Policy
How we collect, use and protect your personal information, in plain language.
Overview
Remitty ("we", "us") provides money transfer and wallet services. This policy explains what personal information we collect, why we collect it and the choices you have. It applies to our website, apps and services. This is a product summary, not legal advice, a full, jurisdiction-specific policy is provided at account opening.
Information we collect
To move money safely and meet our legal obligations, we collect:
- Identity & contact: name, date of birth, nationality, address, email and phone number.
- Verification (KYC): government ID, proof of address and, where required, a selfie or liveness check.
- Transaction data: amounts, currencies, recipients, fees and FX rates applied.
- Device & usage: device identifiers, app interactions and approximate location for fraud prevention.
How we use it
We use your information to operate transfers, verify identity, prevent fraud and financial crime, provide support and improve the product. We process data to deliver the service you request, to comply with law and where we have a legitimate interest in keeping Remitty safe.
When we share
We share data only as needed to deliver the service, with regulated payment and banking partners, identity-verification and fraud-prevention providers and authorities where the law requires it. We never sell your personal data.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your data and to object to or restrict certain processing. You can exercise these rights any time by contacting us, see below.
How long we keep it
We keep personal data only as long as needed to provide the service and to satisfy legal and regulatory record-keeping obligations (which, for financial services, can extend several years after your account closes).
Contact us
Questions about your privacy? Email info@remitty.xyz or reach the team through our contact page.